You will find a "Chat Available" icon on the product pages where the chat service is available.
After you click on the chat button a pre-chat questionnaire will pop up asking you for a few details such as name, email address and nature of your query if applicable.
- If you cannot find an answer to your query please send us a message.
- You can chat to our agents by clicking on the "Help" bubble in the bottom right of your screen.
- If our agents are offline please view our FAQs as these may help clarify your query.
We will never ask for this information during a chat session.
If you have been unable to find an answer to your question using our frequently asked questions you may find it useful to chat to us online.
You may also be invited to web chat with us if we think you need assistance with Anytime Internet Banking, or an application. Web chat is a form of real-time online communication between you and one of our service advisors based on typed text. 1890 9 424 365 (Overseas +35) Debit Cards: 1800 245 399 (Overseas +44 1) Credit Cards: 1890 924 528 (Overseas +44 1) Calls may be recorded.